RoomCentral was built keeping the online booking engine as a main area of focus. The booking engine can be easily fitted to any website, which then connects it instantly to the RoomCentral software. This enables a real time sharing of room inventories. Using the booking engine, a guest can make a reservation, view the reservation status and also cancel a reservation made earlier.
The front office module is the heart of RoomCentral. The system works seamlessly with other modules round the clock including reservations, booking engine, house keeping and accounts. The front office module comes with all the required capabilities to check in & check out guests, manage in-house guests’, billing & accounts.
RoomCentral is equipped with a state-of-the art guest relations system. It can be fitted for a stand-alone or a property chain. The system can be configured to suit all property needs and can work as centralized, de centralized or partially centralized service, to capture and share guest information. The system allows guest relation personnel to capture and build a guest’s personal details, family and work details, billing details, stay history, booking history, preferences, feedback and complaints.
RoomCentral works effectively to keep all housekeeping tasks of a property updated in real time. The module facilitates front office department to coordinate with cleaning / housekeeping personal to make sure rooms checked out are ready for the next guest. It also manages information on rooms that need attention, whether occupied or not, personal assigned to rooms and even provides a snapshot on the status of reach room, to the front office personal.
Through RoomCentral the management of a property can create multiple points of sale terminals (POS) and manage them effectively. For a property that has revenue from its coffee shop, restaurant, bar, laundry, spa, etc, the Room Central software helps to address individual point of sales and consolidate revenues under each appropriate revenue head.
RoomCentral makes reservations easy and simple and hotel chains can benefit from its centralised reservation system. This helps to maintain and manage a reservation desk, centrally. The software is designed to handle all kinds of reservations ranging from direct bookings, walk ins, property websites, travel agents or even bookings through travel portals (OTA). All reservations once confirmed are updated on the system including the Front Office in real time.
RoomCentral takes strong steps to keep the software and data safe and secure so as to assure property owners and managers peace of mind. It gives access to users with roles, rights and permissions. It lets a user manage more than one property (subject to rights and permission). It also maintains an audit trail and all user logs across the system.